The5ers Privacy Policy — User Data Protection
This policy describes how the5ers collects, stores, uses, and protects your personal information as a user of our platform in Malaysia. Please read it carefully to understand your rights and the protections available to you.
Updated: 2026. This policy applies to all registered users and visitors of the the5ers platform.
1. Information We Collect
The5ers collects several categories of information from users when you register or use our platform. This collection is done transparently and solely for the purposes stated in this policy.
Account information: Full name, date of birth, mobile number, email address, and encrypted password. This information is required to create and verify your account.
Payment information: Records of deposit and withdrawal transactions in MYR (RM), payment methods used (such as TNG e-Wallet or FPX), and transaction history. We do not store full credit card details or bank account numbers directly — this data is processed through secure third-party payment providers.
Device and browser information: Device type, operating system, web browser used, IP address, and general location information. This data is used for security purposes and to optimise the user experience.
Usage data: Login records, pages visited, session duration, betting activity, and games played. This information helps us understand how users interact with the platform.
2. How We Use Your Information
All information collected by the5ers is used for legitimate purposes directly related to platform operations. We do not sell or commercialise users' personal data to any third party for marketing purposes.
- Processing account registration and identity verification (KYC)
- Processing deposit and withdrawal transactions in MYR
- Detecting and preventing fraud, unauthorised access, and multi-account usage
- Sending account-related notifications, promotions, and platform updates
- Providing effective and responsive customer support
- Meeting applicable legal compliance obligations
- Analysing usage patterns to enhance the platform experience
We will only use your information for the purposes stated above, or for other purposes for which you have given your explicit consent.
3. Cookies & Activity Tracking
The the5ers platform uses cookies — small text files stored on your device — to enhance platform functionality and security. Cookies help us maintain your login session, save your language preferences, and remember your account settings.
There are two types of cookies we use:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your login status during an active session.
- Persistent cookies: Stored on your device for a set period. Used to recognise returning users and speed up the login process.
You can manage or delete cookies through your browser settings. Please note that disabling all cookies may affect certain platform features, including the ability to stay logged in.
The5ers does not use third-party cookies for advertising or cross-site tracking purposes. All tracking data is limited to activity within our platform only.
4. Data Storage, Security & Sharing
All the5ers user data is stored on servers protected with SSL encryption and appropriate technical security measures. Access to users' personal data is restricted to staff who require it to carry out their job functions.
Data is retained for as long as necessary for operational and legal compliance purposes. After that period, data will be securely deleted or anonymised.
The5ers may share user information with third parties only in the following limited circumstances:
- Payment providers: To process deposits and withdrawals in MYR
- Technical service providers: Who assist with platform operations, subject to strict confidentiality agreements
- Relevant authorities: When required by Malaysian law or court order
We never sell, rent, or commercialise users' personal information to advertisers or third-party marketing companies.
5. User Rights Over Personal Data
As a the5ers platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or incomplete, you may request a correction through customer support.
You may request the deletion of your personal data, subject to any legal obligations that may require us to retain certain records.
To exercise any of the above rights, please contact the5ers customer support team by email at [email protected], stating the nature of your request. We will process your request within a reasonable timeframe and keep you informed of the outcome.
6. Policy Updates & Contact Information
Updates to the Privacy Policy
The5ers reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features. Users will be notified of any significant amendments via in-platform notifications or their registered email address at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please reach out to us through the following channels:
- Email: [email protected]
- Live in-platform chat (extended operating hours)
- Pages FAQ for an immediate response
We are committed to responding to all privacy-related enquiries within a reasonable timeframe and ensuring your concerns are handled with care and professionalism.